General Questions
What makes Oréa D’Or Lashes different from other brands?
Oréa D’Or Lashes was created with a focus on refined aesthetics, comfort, and quality.
Every detail — from lash design to packaging — is carefully considered to deliver a premium at-home experience that feels effortless, elegant, and long-lasting.
Are your products suitable for all eye shapes?
Yes. Our lashes are designed to suit a wide range of eye shapes and preferences.
With mixed lengths and flexible bands, you can customise your look from soft and natural to more defined styles.
Are your lashes suitable for beginners?
Absolutely.
Our lash kits are designed to be beginner-friendly, with lightweight clusters and easy application tools that make the process simple — even if it’s your first time.
Can I reuse the lashes?
Yes. With careful removal and proper storage, lashes can be reused multiple times.
We recommend cleaning them gently and keeping them in their original tray.
How do I know which product is right for me?
If you’re unsure, we recommend starting with our Essential Lash Kit, which includes mixed lengths and everything you need for a complete introduction.
You can also contact us for personalised guidance.
How long do the lashes last?
When applied correctly, lashes can last 5–7 days depending on care, skin type, and lifestyle.
Avoid excessive oil, rubbing, or steam to extend wear.
Shipping & Returns
How long will it take to receive my order?
Orders are typically processed within 1–2 business days.
Delivery times vary depending on location and standard delivery timeframes.
Do you offer international shipping?
At the moment, we ship within Australia only. International shipping is something we’re working towards and will be introduced in the future.
What is your return policy?
For hygiene reasons, we do not accept returns on opened or used lash products.
However, if your item is unused, unopened, and in its original packaging, it may be returned within 30 days of purchase.
To be eligible for a return, the product must be in original condition and suitable for resale.
Approved returns will be refunded once the item has been received and inspected.
For full details, please refer to our Returns & Refunds Policy.
Product Care & Safety
How should I store the lashes between uses?
After removal, ensure the lashes are clean, dry, and free from any residue.
They can be stored in their original tray, or in a lash container if you prefer.
Proper storage helps maintain their shape and ensures they are ready for reuse.
How should I remove the lashes safely?
Lashes should be removed gently using a lash remover.
Avoid pulling or tugging, as this can stress your natural lashes. Proper removal helps maintain lash health and allows lashes to be reused.
Are your products safe for sensitive eyes?
Our products are designed with comfort in mind and are suitable for most users, including those with sensitive eyes.
However, if you have known sensitivities, we recommend performing a patch test before full application.
Are the lashes heavy or uncomfortable?
No.
Our lashes are lightweight and designed for comfortable wear. When applied correctly, they should feel natural on the eyes without weighing them down.
Will the lashes damage my natural lashes?
When used and removed correctly, our lashes will not damage your natural lashes.
We recommend gentle application and proper removal using our lash remover to protect your natural lash line.
Other Questions
Are your products suitable for gifting?
Yes.
Our products come beautifully packaged, making them ideal for gifting or treating yourself.
How can I contact customer support?
You can reach us via email at [support@oreadorlashes.com], and we aim to respond within 24–48 hours on business days.
